Return & Exchange Policy
Thank you for supporting our small family business! Every piece we craft is made by hand with care, pride, and attention to the little details that make it one of a kind.
Because so many of our items are custom-made or personalized — designed to tell your story — we generally cannot accept returns or exchanges on these orders unless there’s a mistake on our part or your item arrives damaged.
If your order arrives incorrect or damaged, please contact us within 7 days of delivery and include photos of the issue. We’ll make it right — whether that means a replacement or a refund.
For non-personalized items, we gladly accept returns within 14 days of delivery. Items must be unused, in their original condition, and returned safely to us. The buyer is responsible for return shipping costs unless the return is due to our error.
We want every customer to feel the same pride in owning our work as we feel in making it. If you have any questions before ordering — or just want to make sure your piece will be exactly what you’re imagining — we’re always happy to help.
From our family to yours, thank you for choosing handmade craftsmanship.
— Wiggins Woodworks & Engraving
Where every knot tells a story, and every piece is made by hand.