Our Promise to You

At Wiggins Woodworks & Engraving, we value honesty, trust, and the people behind every order.
Just as we take pride in crafting each handmade piece with care, we take the same care in protecting your privacy.
This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We only collect information that helps us serve you better, such as:

Personal Information: your name, email address, shipping/billing address, and payment details (processed securely).

Order Details: custom requests, engraving notes, or design preferences so we can make your piece just right.

Website Usage Data: anonymous data like page views or device type to help us improve your browsing experience.

We never collect more than we need, and we never sell or share your information with third parties for marketing purposes.

2. How We Use Your Information

Your information helps us do what we love — create and deliver your handcrafted order. We may use it to:

Process and ship your order

Respond to your messages or custom requests

Send updates about your order status

Improve our products and website experience

We may also send occasional updates or promotions — but only if you’ve chosen to receive them. You can unsubscribe anytime.

3. Payment Security

All payments are processed securely through trusted payment providers (such as PayPal, Etsy Payments, or Stripe).
We never see or store your full credit card information.

Your payment details are encrypted and handled according to the provider’s own secure practices.

4. Cookies & Website Tools

Like most websites, ours uses cookies — small files that help the site remember your preferences or improve functionality.
You can adjust your browser settings to disable cookies if you prefer, though some parts of the site may not function perfectly without them.

5. Information Sharing

We only share your information when necessary to fulfill your order — for example, with:

Shipping carriers (to deliver your order)

Payment processors (to handle your transaction)

Website tools (to keep things running smoothly)

These partners are trusted, reputable services that are required to keep your information secure and confidential.

6. Data Retention

We keep your order information for our records unless and until you ask us to delete it.
This helps us provide customer service and comply with legal or tax obligations.

7. Your Rights

You have the right to:

Request access to your personal data

Ask us to correct or delete information we hold about you

Withdraw consent for marketing communications

To make a request, simply email us at wigginswoodworks.nc@gmail.com — we’re happy to help.

8. Updates to This Policy

We may update this policy occasionally to reflect new regulations or improvements to our website.
The most recent version will always be posted here, with the date of last update clearly shown.

Last updated: October 2025

9. Contact Us

We’re a small family business built on trust, craftsmanship, and community.
If you ever have questions about your privacy or this policy, please reach out — no bots, no forms, just a friendly response from our family workshop.

Thank You

Thank you for supporting handmade craftsmanship and for trusting us with your story — both in the pieces we make and the information you share.

— Wiggins Woodworks & Engraving
Where every knot tells a story, and every piece is made by hand.